Remote Assistance

• You agree that a Burningbox or third party hired by Burningbox staff member connects to your computer to carry out a “technical support” invoiced on an hourly basis.
• Hours will be invoiced at a rate of CHF 180 per jour + VAT or as per written agreement between you and Burningbox whatever the outcome of the intervention be. Burningbox invoices its know-how on an hourly basis and this invoicing is not negotiable whether the outcome of the intervention be positive or negative.
• You will have saved and backed up your system prior to our support session
• You hereby accept the Burningbox General Terms and Conditions
• You have a problem to solve and consequently will not claim that Burningbox or one of its employees/partners has damaged your system during the course of an intervention.